About Company: Amazon.com, Inc.is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.
Amazon is Hiring IT Support Associate
Company Name: Amazon
Post Name/Role: IT Support Associate
Education Qualification: Bachelor’s degree/Diploma.
Responsibilities include, but are not limited to:
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux.
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
Preferred Qualifications:
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
- Basic Understanding and troubleshooting skills on Network.
Experience: 6 months to 18 months of work experience.
Location: Bangalore, KA, IND
Official Website: Click here.
Apply Link: To Apply Click here.
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