Lenskart is Hiring Customer Specialist for Bangalore Location

Lenskart is hiring candidate for Account Management Executive for its Bangalore location, details regarding mentioned post is as below.

About Company: Lenskart is an Indian multinational optical prescription eyewear retail chain, based in New Delhi, India. As of September 2020, Lenskart had 900+ stores in over 46 cities in India. Its manufacturing facility in New Delhi manufactures 3 lakh glasses a month.

Lenskart is building a megaunit in Rajasthan, an automated factory which will manufacture 5 crore glasses annually.

Lenskart is Hiring Customer Specialist for Bangalore Location

Company Name: Lenskart

Post Name/Role: Customer Specialist

Educational Qualification: Any Graduate Degree.

Work Experience: Minimum 1-2 years of experience.

Location: Bangalore, Karnataka

Responsibilities:

• Identify customer’s needs, clarify doubts, share information, research every issue and provide solutions and/or alternatives.
• Attracts potential customers by answering their questions and suggesting information about our products and services.
• Opens customer accounts by recording customer information.
• You will act as the frontlines of the company to identify and reach out to the customers to offer the proactive support that keeps customers engaged.
• Identifies and offers extra help to our unengaged customers because you will be keeping an eye on KPIs on customer behavior, you can find which customers may need extra help and engagement.
• Manage large amounts of inbound and outbound calls and live chats in a timely manner.
• Follow communication scripts when handling different topics.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Job Requirements:

• Problem-Solving Skills.
• Impeccable communication skills.
• Can speak Hindi, English and Kannada (optional).
• Friendly Attitude.
• Strong Time Management.
• Proven work experience in customer support rep for an organization.

How to Apply: Click here

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