Phone Pe is Hiring Process Designer | Freshers | Bengaluru

Phone Pe is hiring graduate candidate for post of Process Designer, interested candidate can apply through it's official website, details regarding job post is as mentioned below.

About Company: PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017

Phone Pe is Hiring Candidate for Post Process Designer

Company Name: Phone Pe

Post Name/Role: Process Designer

Education Qualification: Any Graduate

Experience: 0 - 2 years

Responsibilities:

• Act with integrity & think customer-first in every interaction.
• Handle basic PhonePe account and transaction related queries.
• Ability to flex between phone & data channels.
• Follow specified process guidelines to bring about resolution.
• Build customer trust through their interaction.
• Ability to meet hourly & daily productivity goals.
• Leverage internal processes and resources to drive resolution.
• Escalate appropriately taking support from relevant teams to resolve customer issues.
• Recommend process improvements.
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Skills:

• Have excellent written and verbal communications.
• Have good learnability.
• Be an active listener and deal well with objection.
• Have strong customer orientation and ability to adapt/respond to different scenarios.
• Be a team player, flexible and open to feedback.
• Ability to multitask, prioritise, and manage time effectively.
• Should be able to speak in English and Hindi.
• Multilingual skills (spoken + written) in South Indian languages are preferred.

Location: Bengaluru

Official Website: www.phonepe.com

How to Apply: To Apply Click here.