Genpact is Hiring for Customer Service Chat Process Job | Work from Home Job

Genpact is hiring candidate Customer Service Consultant for Customer Service – Chat Process/ Non Voice/ Content Moderation for its Warangal, Hyderabad/Secunderabad location, it is a work at home job, interested candidate can apply through it's official website, details regarding job post is as mentioned below.

About Company: Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide. Genpact is listed on the NYSE and in 2021 generated revenues of US$3.71 billion [source: wikipedia].

Genpact is Hiring for Customer Service Chat Process Job

Company Name: Genpact

Post Name/Role: Customer Service -International Chat Process/ Non Voice/ Content Moderation/ Voice Process

Education Qualification: Graduate (Any Discipline)

Experience: Freshers are eligible. Result awaited candidate can apply (2022 Passouts)

Location: Warangal, Hyderabad/Secunderabad

Responsibilities:

• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning.
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Basic knowledge of how digital payments work required.

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with a customer-centric approach.
• You should be able to work on a flexible schedule (including weekend shifts).

Salary: Not Mentioned

Official Website: Click here.

How to Apply: To Apply Click here.

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