Dream Sports is Hiring Customer Care Executive for email, and chat (Non voice process) for its Mumbai location, details regarding mentioned post is as below.
About Company: Dream Sports is India’s leading sports technology company with 150 million users, housing brands such as Dream11, FanCode, Dream Capital, DreamSetGo and DreamPay. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology.
Dream11 is Hiring Customer Care Executive for Mumbai Location
Company Name: Dream11
Post Name/Role: Customer Care Executive
Educational Qualification: Not Mentioned
Work Experience: 1 Year
Location: Mumbai
Roles and Responsibility:
- Leading user communication via emails and live chats.
- Ensuring minimum turnaround time for resolving user queries & complaints.
- Delivering the best-in-class service in the most friendly and timely manner.
- Suggesting process & product improvements based on user feedback.
- Assisting the team in reporting & analysis.
- Being a team player and learning from your peers.
Requirements:
- Minimum of one year of experience working in blended processes like email, chat, voice, etc.
- Excellent proficiency in written and spoken English.
- Knowledge of CRM tools like Zendesk, Freshdesk, Jira, etc.
Salary: Not Mentioned
Official Website: Click here
How to Apply: To apply
Click here
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