Sutherland has published job notification on its official website for Customer Service Associate Job post for Chennai - Tamil Nadu, it is work at home job, interested candidate can apply through it's official website, details regarding job post is as mentioned below.
About Company: Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals.
Sutherland is Hiring for Customer Service Associate Job Post for Chennai Location
Post Name/Role: Customer Service Associate
Education Qualification: High School diploma or equivalent
Experience: Not Mentioned
Skill Required:
- Basic PC keyboarding skills
- Microsoft Office experience (Outlook, Word, Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills, Multi-tasking skills, showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented - Strong communication skills and ability to express ideas clearly
Job Responsibilities: Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Location: Chennai - Tamil Nadu (work at home job)
How to Apply: To Apply
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