Jio on its official website has published job notification for Customer Service Job post for all over India location, interested candidate can apply through it's official website, details regarding job post is as mentioned below.
About Company: Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles.
Jio is Hiring for Customer Service Role
Date & Time of Interview:
Post Name/Role: Customer Service (Voice)
Education Qualification: 10 + 2 / Graduation degree in any discipline.
Experience: 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies:
- Speak local language.
- Basic computer knowledge.
- Problem solving skills.
- Customer focus.
- Technical orientation.
- Attention to detail.
- Service mindset.
Job Responsibilities:
- Manage all customer interactions as rostered within parameters.
- Demonstrate ownership on calls when contacted by customer.
- Respond to all customers in appropriate tone and language.
- Offer a solution-based approach for all customer interactions.
- Educate the customer at every given possible opportunity.
- Ensure updation of product, system, process and policy knowledge.
- Adhere to rostered timing, scheduled shifts and activities.
- Capture customer details and data relevant to the call or service.
- Resolve customer queries within agreed timelines.
- Manage outbound campaigns as per business requirement.
- Increase, develop and retain customer base through relationship building and service.
- Follow all contact center policies, procedures, code of conduct and legislative requirements.
Location: All Over India
How to Apply: To Apply
Click here.
No comments:
Post a Comment